Your privacy, respected

You K Designs is a trading name of You K Tech Ltd, a company registered in England and Wales, with its registered office at 95 Kings Rd, St Albans, Hertfordshire AL2 1ER. For the purposes of this policy, You K Tech Ltdis the “data controller” responsible for your personal data.

This Privacy Policy explains how we collect, use, store and disclose personal data when you visit our website at youkdesigns.com (the “Site”) or engage our services (the “Services”). We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of this policy, You K Designs is the “data controller” responsible for your personal data.

This Privacy Policy applies to personal data we collect from:

• Visitors to our website;
• Individuals and businesses who enquire about or engage our services;
• People who subscribe to our newsletter or marketing communications;
• People who contact us by phone, email or our contact forms.

It does not apply to third-party websites we may link to, which have their own privacy policies.

We collect only the personal data we need to provide and improve our Services. Depending on how you interact with us, this may include:

• Contact details— your name, email address, phone number and, where relevant, business name.
• Enquiry details— the content of messages you send us via our contact form, email or phone, including details about your project.
• Newsletter data— the email address you provide when subscribing to marketing communications.
• Technical & usage data— information collected automatically when you visit the Site, such as IP address, browser type, device information and pages viewed, via cookies and similar technologies.

We do not knowingly collect personal data from children under the age of 13. If you believe a child has provided us with personal data, please contact us and we will delete it.

We collect personal data through the following channels:

• Online forms— our contact form, quote requests and newsletter sign-up.
• Direct communications— emails, phone calls and live chat messages.

  We also use a third-party live chat provider to offer real-time support on our website. This provider may set cookies and process the information you share in a chat (such as your messages and technical details like your IP address) in order to operate the chat service. You can choose not to use the live chat feature if you prefer.

• Automatic technologies— cookies and similar technologies that record how you use the Site.

Under UK GDPR we must have a lawful basis to process your personal data. We rely on the following:

• Legitimate interests— to respond to your enquiries, run our business and improve our Services, where this is not overridden by your rights.
• Consent— for sending marketing communications and for non-essential cookies. You can withdraw consent at any time.
• Contract— where processing is necessary to provide services you have engaged us for.
• Legal obligation— where we must process data to comply with the law.

We use personal data to:

• Respond to your enquiries and provide quotes;
• Deliver, manage and improve our Services;
• Send newsletters and marketing communications where you have consented;
• Maintain our business records and meet legal obligations;
• Understand how the Site is used and improve its performance and security.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider we need to use it for a compatible reason.

Our Site uses cookies and similar technologies to function correctly and to help us understand how visitors use it. Essential cookies are necessary for the Site to work. Non-essential cookies — such as analytics — are only set with your consent.

You can control or delete cookies through your browser settings. Restricting cookies may affect the functionality of the Site.

We do not sell, rent or trade your personal data. We may share it in limited circumstances:

• Service providers— trusted third parties who help us operate our website and business, such as hosting, email delivery, analytics and live chat providers. These providers process data only as needed to deliver their service and under appropriate safeguards, and some may process data outside the United Kingdom.
• Legal requirements— where we are required to disclose data to comply with the law, a court order, or a regulatory request.
• Business transfers— in connection with a merger, acquisition or sale of assets, in which case we will notify you.

Where data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place as required by UK data protection law.

We use appropriate technical and organisational measures to protect personal data, including encryption in transit (SSL/TLS), restricted access on a need-to-know basis, and secure, monitored hosting infrastructure.

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your data, we cannot guarantee its absolute security.

We keep personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. Enquiry and client records are typically retained for the duration of our relationship and for a reasonable period afterwards. Newsletter data is retained until you unsubscribe.

Under UK GDPR, you have the right to:

• Access— request a copy of the personal data we hold about you;
• Rectification— ask us to correct inaccurate or incomplete data;
• Erasure— ask us to delete your data in certain circumstances;
• Restriction— ask us to restrict processing of your data;
• Objection— object to processing based on legitimate interests or to direct marketing;
• Portability— request transfer of your data in a structured, commonly used format;
• Withdraw consent— withdraw consent at any time where we rely on it.

To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.